You may change or cancel your booking at any time up to 2 calendar days before pick-up date, subject to the following:
Changes which affect your Total Rental cost... The change in Pre-payment will be posted - in Canadian Dollars - to the credit card you used for your initial booking (we debit the new Pre-payment and credit the old Pre-payment). The Balance Due to rental agency will also change.
Cancellations... Your Pre-payment will be refunded - in Canadian Dollars - to the credit card you used for your initial booking, less a Cancellation Fee of CAD 20.00 (we debit the Cancellation Fee and credit the old Pre-payment). There will be no Balance Due to rental agency.
Changes or Cancellations within 2 calendar days of your pick-up date:
Changes... No changes are allowed.
Cancellation... Your Pre-payment is not refundable. There will be no Balance Due to rental agency.
Please make all Changes or Cancellations through the web-site (green Change/Cancel menu). Check with your travel insurance policy for possible re-imbursement of cancellation fees and non-refundable Pre-payments.
Change or Cancel - Canada
