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Frequently Asked Questions - CanadaDistance in kilometers / miles between major Canadian cities |
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| Vancouver | 1050 650 |
Calgary | 1360 850 |
Winnipeg | 2100 1300 |
Toronto | 550 340 |
Montreal | 1330 830 |
Halifax |
A.4. What's included in my WheelsAbroad price?
Your WheelsAbroad price includes all mandatory charges, fees and taxes. Optional charges are not included. See Prices for more information. Be sure to click "What's Included" on the booking screen for detailed price information for the location you have selected.
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A.5. How is my WheelsAbroad price impacted by exchange rate fluctuations?
WheelsAbroad.com Inc is a Canadian company and we process all credit card charges and refunds in Canadian Dollars (CAD). WheelsAbroad prices are "guaranteed" in destination currency (Canadian Dollars).
This means that...
Your Pre-payment is calculated in Canadian Dollars. This Canadian Dollar charge will be converted (if necessary) to your home/statement currency by your credit card issuing company at their exchange rate.
The Balance Due to rental agency is "guaranteed" in Canadian Dollars. This charge will be converted (if necessary) to your home/statement currency by your credit card issuing company at their exchange rate.
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A.6. What if I don't receive my email confirmation?
You can request another copy of your email confirmation through the Change / Cancel menu. Enter your Confirmation Number / First (Given) Name / Last (Family) Name, retrieve your booking and select "Receive another confirmation/itinerary". Please check your email address carefully, and correct it if necessary.
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A.7. Can I get frequent flyer or other loyalty points on my rental through WheelsAbroad?
No. We don't participate in any loyalty programs.
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In Canada, any child between 22 - 40lbs / 10 - 18 kgs should be secured in a forward-facing child seat. You should book your child seat(s) in advance, and there is usually a per day charge for use of the seat. We cannnot pre-reserve infant seats or booster seats, but you can check availability at time of pick-up. Check out the Canada Safety Council for more information about child restraints.
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A.9. What kind of Driver's License do I need?
All drivers must present a full Driver's License issued by your country of residence. A Provisional, Graduated or Learner license is not acceptable. The license, held for a minimum of one year, must be valid at the time of rental and remain valid throughout the rental period.
If your driver's license is not in English or French, you should bring with you an International Driving Permit (IDP). An IDP is written in 10 languages and serves as an officially recognized translation of your local driver's license. Your IDP must always be accompanied by your valid local driver's license.
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A.10.
What does "Damage Waiver Included" mean?
In Canada, rental prices include full Third Party Liability cover and, at most locations, limited coverage for loss or damage to the rental vehicle with a CAD 300.00 deductible/excess (CAD 500.00 for drivers aged 21 to 24). It is not possible to exclude this Damage Waiver coverage from our program. Our Damage Waiver Included prices are often significantly cheaper than other companies' prices without this coverage.In Newfoundland, you also have a Damage Waiver Excluded pricing option. If you choose this option, you are responsible for making good on any loss or damage to the rental car. Worst case is you can be responsible for the full replacement cost of the vehicle. We don't recommend this option unless you have car rental loss/damage coverage on your personal auto insurance or through a premium credit card. You may be asked to provide proof of coverage... please take with you a copy of your auto insurance policy or credit card program.
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A.11. Do you offer long-term rentals... over 30 days?
Yes. We welcome long term rentals. The rental agency will require you to return to their office at the end of each twenty eight day period to close off the current rental contract and sign a new one. This is also an opportunity to ensure the vehicle is running smoothly and not scheduled for maintenance.
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B.1.
What if I need to change or cancel my rental plans?
Changes or Cancellations more than 2 days before pick-up dateYou may change or cancel your booking at any time up to 2 calendar days before your planned pick-up date.
Changes which affect your Total Rental cost...
The change in Pre-payment will be posted - in Canadian Dollars - to the credit card you used for your initial booking (we debit the new Pre-payment and credit the old Pre-payment). The Balance Due to rental agency will also change.Cancellations...
Your Pre-payment will be refunded - in Canadian Dollars - to the credit card you used for your initial booking, less a Cancellation Fee of CAD 20.00 (we debit the Cancellation Fee and credit the old Pre-payment). There will be no Balance Due to rental agency.Please make changes or Cancellations through the web-site (green Change/Cancel menu). You will need to enter your WheelsAbroad confirmation number and the name on the reservation to retrieve your booking.
Changes or Cancellations within 2 days of your pick-up date
Changes... no changes are allowed.
Cancellations... your Pre-payment is not refundable and serves as your Cancellation Fee. There will be no Balance Due to rental agency.
No Show... failing to pick-up the reserved vehicle is considered as a Cancellation within 2 days of pick-up date. Your Pre-payment is not refundable and serves as your Cancellation Fee.
Check with your travel insurance policy for possible re-imbursement of cancellation fees and non-refundable Pre-payments.
C.1. How do I know where to collect my car?
While building your reservation, click on 'What's Included' for information about the supplier and pick-up point. At the end of your booking, view and print your "Confirmation/Itinerary". We also send you an email Confirmation/Itinerary which recaps all the details of your car rental booking. We include specific instructions on where to report to pick-up your car. This message also includes additional contact information and telephone numbers for the rental agency location. For airport rentals, almost all of our suppliers are "in-terminal" and have a desk in the airport arrivals area. In a few cases, your email will instruct you to board the rental agency's shuttle bus for transfer to their rental facility.
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C.2. What do I need to pick-up my car?
When you arrive at the rental agency, you will need to identify yourself by name to match up with your reservation, and meet the rental agency's minimum criteria for age (21 in most cases), driver's license (valid and held for a minimum of one year) and credit (major credit card - Amex, Diners, Mastercard or Visa - in your name).
NB: Debit cards are not accepted as a method of payment at the time of rental.
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C.3. Is there a deposit taken on my credit card?
Most car rental agencies take an "authorization" on your credit card when you pick-up the car. Generally, the amount taken is the estimated rental charges (the Balance Due plus any extras you choose at time of pick-up) plus 20%-30%. When you drop off the car, this authorized amount is released and replaced by the actual amount of your rental charges.
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C.4.
Can the rental agency refuse to give me a vehicle?
The rental agency will not give you a car if you can't produce your driver's licence or your credit card, if you are outside the required minimum/maximum age range or if you appear unfit to drive... no exceptions! This situation is considered as a Cancellation within 2 days of pick-up date... your Pre-payment is not refundable and serves as your Cancellation Fee.In the event that the rental agency cannot provide the booked/confirmed vehicle (whether "oversold" or any other reason), they will make every effort to give you an alternative vehicle, or arrange to get the booked vehicle to you as quickly as possible.
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C.5. What if I don’t like the vehicle I’ve chosen?
Talk to the rental agency staff - they will try to get you into a car you like. There will be a charge if you choose to upgrade to a larger vehicle.
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C.6. What if I don’t pick-up the car at all?
There’s no charge by the rental agency, but you forfeit the Pre-payment you made to WheelsAbroad.
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D.1. What happens in the event of a breakdown or accident?
In the event of mechanical difficulty or accident, contact the rental agency immediately - see their rental contract for contact information - and they will advise you what to do. You should notify the local police about all accidents involving injury or property damage, and obtain a signed police report. You should also obtain full details of any third parties involved.
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D.2. What if I keep the car longer than I booked?
The rental agency will charge you full retail rate (time, distance and coverage/option charges) on extra days and services outside your original booking.
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D.3. What if I keep the car less time than I booked?
The rental agency will charge you the full Balance Due to rental agency. There’s no reduction or refund for shorter rentals.
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